Reference

Privacy Policy: What We Do With Your Account Information

When you open an account with goldtoto and deposit via DANA, OVO, GoPay or QRIS, we collect only the details needed to verify your identity and process withdrawals.

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goldtoto Privacy Policy: What We Do With Your Account Information
REACH OUR TEAM

How to Contact Us About Your Privacy

If you want to see, correct or delete your personal data, or if you have questions about how we use your information, get in touch via email, live chat or phone. Our support team in Medan and across Indonesia can walk you through a data access request in minutes. We respond to all privacy inquiries within 48 hours during business days.

Team online

Live Chat

Open the chat bubble in the bottom right of your account lobby or this site. Available Monday to Sunday, 09:00–23:00 WIB. Ask about data requests, account privacy or payment info security.

Email Support

Write to [email protected] with your account email and a description of your request. Include your full name if you're asking about stored data. We reply within 48 hours.

Phone (Indonesia)

Call our privacy desk on the number shown in your account settings. We speak English and Indonesian. Lines open Monday–Friday, 10:00–18:00 WIB for data access and account security questions.

HOW WE SAFEGUARD

Data Security, Cookies and Your Account Rights

goldtoto uses industry-standard encryption (TLS/SSL) on all connections so your login credentials, payment details and withdrawals stay private between you and our servers.

Encryption & Isolation

All deposits via DANA, OVO, GoPay and QRIS, plus your account login, travel through encrypted channels. Your data lives on goldtoto's private servers, separate from third-party networks.

Payment Data Retention

We keep payment records for 7 years to comply with Indonesian financial law. You can request deletion of non-essential personal details like phone number or address at any time.

Cookie Management

Session cookies help you stay logged in and let us remember your preferences. No tracking cookies follow you to other sites. Delete them anytime through your browser; you'll need to log in again.

Your Data Export Right

Email [email protected] or use the chat to request a copy of all your personal data in a machine-readable format. We'll send it within 5 business days.

Account Deletion Request

You can request your account be closed and your personal details removed. Transaction history is kept for tax compliance, but your name and contact info will be anonymized.

Security Incident Reporting

If you suspect your account has been compromised, or you see unauthorized activity, call our security team immediately or use live chat. We investigate within 2 hours during business days.

Privacy Policy Questions From Our Players

No. We never sell your name, email, phone number or payment details to marketers, advertisers or third parties. Your data stays inside goldtoto's systems. We share information only with payment processors (DANA, OVO, GoPay, QRIS) to confirm transactions and with our banking partners to process withdrawals, where required by law.

When you close your account, we anonymize your personal details (name, email, phone) within 30 days. Transaction history remains for 7 years to meet Indonesian financial records law. You can request permanent deletion of non-transaction data by contacting support; we process this within 5 business days.

Payment tokens and account numbers are encrypted and retained only for active withdrawals. Once a transaction completes, the token expires. Historical payment records are kept for 7 years for audit and fraud prevention. You can request older records be deleted by emailing [email protected].

Yes. Open live chat, email [email protected], or call our support line during business hours. Provide your account email and we'll send a complete export of your stored data — registration details, transaction history, login logs and device records — within 5 business days, usually faster.

We use session cookies to keep you logged in and remember your username field. These do not follow you to other websites. You can disable cookies in your browser settings anytime; you'll simply need to log in manually each time. This does not affect your gameplay or withdrawals.

If you suspect unauthorized access, contact live chat or call our security desk immediately. We flag your account, freeze withdrawals and check login history within 2 hours. If fraud is confirmed, we refund unauthorized transactions and reset your password. Always enable two-factor authentication in your account settings for extra protection.

Your data is stored on goldtoto's encrypted, isolated servers in Indonesia. All data in transit (logins, deposits via DANA, OVO, GoPay, QRIS, withdrawals) uses TLS/SSL encryption. We conduct regular security audits and penetration testing. Your password is hashed, not stored in plain text. We do not have access to your actual password.